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Shipping Policy

Shipping & Delivery
Where do you ship to?
We deliver FREE locally and worldwide for all order!

When will my order be shipped?
Please allow 1-3 business days from the day you placed your order for processing. You will receive notification when your item/s have been dispatched. Please allow 7 - 15 business days for your items to arrive once shipped.

If you have not received notification of shipment within 7 working days of placing your order, please email us at info@pupphub.com and we will assist you the best we can.

When can I expect my order?
The following delivery timeframes are a guide only:

Orders can take between 1-3 business days for processing, and 7-15 business days for shipping for our internationally supplied products, although most of the time they arrive earlier. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control. Please note if you live in a rural or remote area, allow an additional 5 business days for delivery.

If your order isn't received after 4 weeks, please email us at info@pupphub.com and we will contact our suppliers and investigate the matter to resolve any potential issues.

What if my items haven't arrived or they're lost in transit?
Once your parcels have left our supplier's warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behavior towards our people will not be tolerated. Thank you for your support and patience.

Will I receive my order by Christmas?
Given the anticipated surge in orders and the increased strain on global postal services, shipping times may experience unavoidable delays. For a seamless holiday experience, we strongly recommend placing orders by December 1st, 2023. Please be advised that purchases made after this date cannot guarantee delivery before Christmas.

It is important to note that we shall not assume liability for refunds if orders placed after December 1st, 2024, do not reach their destination by December 25th.

We appreciate your understanding and cooperation during this busy period. For any inquiries or assistance, please contact our customer support team at info@pupphub.com